The psychology of client relationships
KordaMentha
Sunday 8th June 2025
2:34 pm - 2:34 pm
This session will examine some of the different approaches to engaging and building a client relationship and the likely impact they have. It will look at the principal of reciprocity, the transaction relationship and the role of authenticity.
Guest speaker
Yvonne Willich
Yvonne is a psychologist who has worked in both counselling and organisational roles. For over 20 years she has helped individuals, boards and organisations untangle the people issues which reduce their effectiveness.
She has a deep understanding of motivation, personality, leadership and human behaviour and uses this knowledge to increase self-awareness in others.
Yvonne is experienced in assessing organisational health and leadership capability. She will identify the leaders within an organisation who exert greatest positive influence and those who pose a risk. She will ascertain the cultural forces and leadership personnel needed for sustainable change.
Yvonne has improved the culture in workplaces where staff surveys indicated low confidence in leadership and poor morale. The human and financial improvements were evaluated by Melbourne University.
Sunday 8th June 2025
2:34 pm - 2:34 pm